Account and data deletion

Delete only your Chatty account

In an updated Chatty app, sign in, open Menu > Account privacy > Delete Chatty account, review the scope, then type DELETE CHATTY and confirm. No email or support conversation is required for this Chatty-only action. Earlier builds may not yet include this control; update to a build with account deletion when available.

This removes Chatty access, local characters (including Dali's conversations), user profiles, saved chats, memories, Chatty preferences and voice-catalog cache on the device used to confirm deletion. Chatty removes account-linked Live usage from its own server. It retains a minimal hashed account identifier, operation receipt and deletion timestamp to enforce closure and prevent deleted data from being recreated.

Your shared Dali login, Dali Audio account, personal voices, Audio recordings, purchases and allowances are not deleted. Updated Chatty apps on other devices remove their local Chatty data when they next connect and check account status. Offline devices and exported backups cannot be erased remotely. A failed or interrupted request is not reported as successful; retry in the app to check or finish the same deletion request.

Delete your entire shared Dali account (email request)

This is separate from Chatty-only deletion and can affect every Dali app. Email gli@dalifin.com with the subject Shared Dali account deletion request. Include your account email and explicitly request deletion of your entire shared Dali account. Do not send passwords, recovery codes, purchase tokens, recordings or private conversations. You can send this request without installing Chatty.

Scope of a full shared-account request

For a full account request, Dalifin will verify ownership and remove the shared account and associated server data, including applicable personal voices, reference recordings, derived voice data, generated audio and service access. Because Dali accounts and Audio allowances are shared, this can affect Dali Audio and other Dali apps. Do not request full shared-account deletion if you only want Chatty removed.

Local characters, portraits, profiles, history and memory cannot be removed remotely from your phone. Delete them in Chatty. On Android, clearing app storage in system Settings also removes local Chatty data. On iOS, deleting the app removes its ordinary app files, but credentials or preferences in Keychain can remain; uninstalling is not a substitute for requesting account deletion. Delete exported backups separately. Previously exported or shared copies cannot be recalled.

Verification and timing

We may ask for limited information to verify account ownership, never your password. Verified requests are ordinarily completed within 30 days. We will explain any limited records retained for transaction, security, fraud-prevention, deletion-proof or legal obligations and confirm completion. Personal Voices recovery backups normally expire within 15 days; deletion records must be reapplied before any restoration.

Purchases and subscriptions

Account deletion does not reverse a purchase or automatically cancel an existing shared Dali Audio subscription. Chatty's 24-hour and 1-week passes are one-time consumable purchases, not auto-renewing subscriptions. Manage any separate subscriptions through Apple App Store or Google Play, whichever processed them.

Read the Dali Chatty Privacy Policy · Dali support